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Riviera Rental Guide Privacy Policy

Below you will find the Privacy Policy for

We understand that making purchases online involves a great deal of trust and confidence on your part. We take this trust very seriously, and make it our highest priority to ensure the security and confidentiality of the personal information you provide to us. Please read the following policy to learn about our privacy practices.

  • What information we collect from you

  • How we use your information

  • With whom we share your information

  • How you can access your information

  • Your choices with respect to the collection and use of your information

  • Making payments through Paypal

  • How we protect your information

  • Children's privacy

  • External links

  • Changes to this Privacy Policy

  • Your legal rights

  • How you can contact us

What information we collect from you

In General

We receive and store any information you enter on our Web site or give us in any other way. This includes information that can identify you ("personal information"), including your first and last name, telephone number, postal and e-mail addresses, and, in some cases, billing information (such as credit card number, cardholder name, and expiration date). We also may request information about your holiday preferences, including areas visited, your opinions on rental properties and frequent renter programme information. You can choose not to provide information to us, but in general some information about you is required in order for you to register as a member; reserve rental properties; complete a customer profile; participate in a survey or reviews, contest, ask us questions or initiate other transactions on Riviera Rental Guide.

Passenger Information

When you reserve a property for someone else through, we will request personal information and travel preferences about that individual. You will need to obtain the consent of other individuals prior to providing with their personal information and travel preferences, as any access to view or change their information will be available only through your account.

Automatic Information

We automatically collect some information about your computer when you visit For example, we will collect your IP address, Web browser software (such as Firefox, Internet Explorer or Opera), and referring Web site (the site where you clicked on a link to us which could be Google or Yahoo or a private website. We also collect information about your online activity with us, such as properties viewed and reservations made. One of our goals in automatically collecting this information is to help customize your user experience. This information logging is a feature of all web servers and is not unique to

Cookies and Other Web Technologies

When you visit, we may assign your computer a "cookie" (a small, unique identifier text file). For example, whenever you sign in as a member, we record information unique to your account such as your member ID in the cookie file on your computer. We also may record your password in this cookie file, if you checked the box entitled "Remember my login details" Note that member IDs, passwords, and any other account-related data included in such cookies are encrypted using one-way algorithms for security purposes. You can always choose not to receive a cookie file by enabling your Web browser to refuse cookies or to prompt you before accepting a cookie. Please note that if you refuse to accept cookies from, you may not be able to access many of the member features offered by

Information Collected by Third-Party Advertising Companies.

We do not allow any marketing companies access to your internet activity for advertising purposes. Riviera Rental Guide does not carry third-party advertising and does not target visitors as potential third party customers.

How we use your information uses sensitive billing information (such as cardholder name, credit card number, and expiration date) for the purpose of completing the rental property reservations you make on this site. We use other information about you for the following general purposes: to provide you with the products and services you request; to provide you with reservation confirmation and updates; to manage your account, including processing payments and providing reservation notifications; to communicate with you in general; to respond to your questions and comments; to measure interest in and improve our products, services, and Web site; to notify you about special offers and products or services that may be of interest to you; to otherwise customise your experience with; to reward you as part of any reward and recognition program you choose to join; to invite information from you, including through surveys; to resolve disputes, collect fees, or troubleshoot problems; to prevent potentially prohibited or illegal activities; to enforce our Terms of Use; and as otherwise described to you at the point of reservation.

Please review "Your choices with respect to the collection and use of your information" below.

With whom we share your information may share your information with the following entities:

  • Suppliers, such as rental property owners, insurers of such properties, management agents of such properties, car rental companies at your request, or activity providers, who help fulfill your holiday requirements.

    Throughout, all services provided by a third-party supplier are described as such. We do not share your email address with these suppliers unless they need it to fulfill the reservation you have made on, and we restrict their use of this information to that purpose. We do not place limitations on our suppliers' use or disclosure of your other personal information. Therefore, we encourage you to review the privacy policies of any travel supplier whose products you purchase through Please note that these suppliers also may contact you as necessary to obtain additional information about you or to facilitate your travel reservation.

  • Third-party vendors who provide services or functions on our behalf, including credit card processing, business analytics, customer service, marketing, distribution of surveys and fraud prevention. These companies have access to personal information needed to perform their functions but are not permitted to share or use the information for any other purpose.

  • Business partners with whom we may jointly offer products or services. You can tell when a third party is involved in a product or service you have requested because their name will appear with ours. If you choose to access these optional services, we may share information about you, including your personal information, with those partners. Please note that we do not control the privacy practices of these third-party business partners and recommend you evaluate their practices before deciding to provide your personal information.

We also may share your information:
  • In response to subpoenas/summons, court orders, or other legal processes; to establish or exercise our legal rights; to defend against legal claims; or as otherwise required by law. In such cases we reserve the right to raise or waive any legal objection or right available to us.

  • When we believe it is appropriate to investigate, prevent, or take action regarding illegal or suspected illegal activities; to protect and defend the rights, property, or safety of, our customers, our owners or others; and in connection with our Terms of Service and other agreements.

  • In connection with a corporate transaction, such as a divestiture, merger, consolidation, or asset sale, or in the unlikely event of bankruptcy.

Other than as set out above, you will be notified when personal information about you will be shared with third parties, and you will have an opportunity to choose not to have us share such information.

We also may share aggregate or anonymous information with third parties, including advertisers and investors. For example, we may tell our advertisers the number of visitors a Web site receives or what are the most popular vacation destinations. This information does not contain any personal information and is used to develop content and services we hope you will find of interest.

How you can access your information

You can access your information at various points on the Web site. These include:

  • The site members area at where you can view, update, or change your personal information. On this page, you can also change your password; elect to have an automatic password sign-in when logging on to; add new friends and delete existing friends from your member profile; update or correct names, phone numbers, and emergency contacts associated with your profile; and update your account preferences including setting the visibility of your personal information.

You can close your account by emailing customer service from the Contact Us page. We will send you an e-mail confirming your request to close your account to the e-mail address contained in your member profile. Please note that after you close an account, you will not be able to sign in or access any of your personal information. However, you can open a new account at any time. Please also note that we may retain certain information associated with your account for analytical purposes as well as for recordkeeping integrity.

Your choices with respect to collection and use of your information

  • As discussed above, you can choose not to provide us with any information, although it may be needed to make reservations or to take advantage of certain features offered on

  • You also can add or update information within your account and close your account as described above.

  • The Help portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Please note that if you refuse to accept cookies from, you will not be able to access portions of our site.

How we protect your information

We want you to feel confident about using to plan and reserve your vacation rentals, so we are committed to protecting the information we collect. While no Web site can guarantee security, we have implemented appropriate administrative, technical, and physical security procedures to help protect the personal information you provide to us. For example, only authorized employees are permitted to access personal information, and they only may do so for permitted business functions. In addition, we use encryption when transmitting your sensitive personal information between your system and ours, and we employ firewalls and intrusion detection systems to help prevent unauthorized persons from gaining access to your information.

Children's privacy does not sell travel or other services for purchase by children. Should a child whom we know to be under 17 send personal information to us, we will use that information only to respond directly to that child to inform him or her that we must have parental consent before receiving his or her personal information.

External Links

The external service providers and amenities listed in the Riviera Rental Guide Directory at do not operate under this Privacy Policy. We recommend you examine the privacy statements posted on those other Web sites to understand their procedures for collecting, using, and disclosing personal information.

Changes to this Privacy Policy may update this Privacy Policy in the future. We will notify you about material changes to this Privacy Policy by sending a notice to the e-mail address you provided to us or by placing a prominent notice on our Web site.

Your legal rights

We adopt the most rigid legal framework to represent your rights and your access to the information held about you.

You may at any time request full disclosure of all information held about you and your accounts by Riviera Rental Guide at any time on provision of adequate identification.

How you can contact us

If you have questions about either Privacy Policy (or your reservations), please e-mail us from the Contact Us page or from the facilities within your account.

This Privacy Policy is effective as of January 31st, 2007.

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